Testimonials

Read what others have to say about Lisa Pim:

Client Testimonials

This is our second time working with Lisa and the experience with Lisa and her team has been great! Very thorough and honest on expectations and timeline of our processes. We look forward to work with Lisa on future opportunities!

- Andrew F

The speed in which the whole process went was impressive!

- Ronald S

Awesome communicator and be honest to discuss with me. It was a pleasure to work with Lisa! I will def ask Lisa again in the future.

- Paul G

Lisa and her colleagues were extremely responsive to my questions. They worked their tail off to get the deal closed on time.

- Mike W

Lisa and her team (Randee and Carolyn) did a great job closing our loan quickly and smoothly.

- Michael M

Lisa'€™s follow through and ability to get things done!

- Thomas B

Thank you Lisa to you and your team for making our home buying experience such a great one. You all made the whole process stress free and exciting!

- Justin E

Everyone on Lisa's team went the extra mile to make sure we were able buy our first home in Seattle. I can't imagine this process without 1st Security Bank on our side.

- Angela R

I absolutely loved working with Lisa and her team! I was a first time home buyer and had so many questions but I never felt like I was annoying any of them! I truly felt like they cared about me and wanted to know I understood what I was getting into, which made the experience so much less terrifying.

- Essex S

Lisa did a lot of creative problem solving for us. She was great!

- Ariel S

Lisa your assistant is amazing very knowledgeable and always available made the total refinance very enjoyable.

- Timothy D

Lisa and Randee were super responsive and thorough. I had a really unique situation where we had to pivot to a new purchase the day before we were supposed to close on the original purchase. These ladies worked diligently to make sure it all went off quickly and smoothly. I couldn't be more pleased and will definitely work with their team again!

- Niki G

We could not have asked for an easier or smoother experience. Everything was explained, we were told what would be happening before it happened, and our request to accelerate the closing by two weeks was seamlessly accommodated. Awesome team - awesome experience.

- Penelope M

We wanted to tell you guys how much we appreciate working with you guys. You have ALL been wonderful.  We will be closing our existing bank account and opening one through 1st Security Bank because of you guys!!

 

 

- The Johnson's

Hi Lisa, Randee and Kalena,

It was a pleasure working with you all again and your communication has been superb. I will always tell people how great both of my experiences with FSB have been!

Thanks!

 

 

- Dan

Hi Everyone -

At some point today the purchase of our new home will be official. I wanted to thank you all so much for your help this past month. Thanks for answering all my questions and for getting the home closed on time, actually, two days early.

I truly appreciate all you've done for us. This is the third time we've worked with your team and you all truly are the best. Thanks so much.

 

- Jimmy

Thank you so much to all of you that have made this process a smooth one for Amie and I. We are very lucky to have great people and true professionals assisting us in this big step in our lives.

Thank you very much and have a great week to all!

 

- Andrew

That's awesome!! Thanks everyone for all your help! Best team ever!!!

- Toni

Yes, to each of you that helped us through this process, thank you very kindly indeed! We couldn't be more pleased to be stepping into our first home!

- Steve and Bethany

Thanks again for everything. We appreciate all the great information and truly wonderful customer service. Just feels like a family!

Wishing you all the best and looking forward to seeing you soon!

 

- Amy

Hi Lisa: I wanted to say that it was a total delight to meet you in person last night. Thanks again for taking the time to sit down with us. It was so nice to learn more about the financing process, and you certainly eased some of my anxiety over home buying!

- Claire & Mike

Thanks everybody for the smoothest transaction of the year.

Well done people. Take the rest of the day off.

 

- Peter

Kara, I LOVE how organized you are. It makes this process so much less anxiety-provoking than it could be otherwise. Thank you so much for all that you are doing!

- Shannon

Thanks 1st Security Team for a smooth & easy closing, as always!

 

 

- Brooke Jaeger

Yes, THANK YOU so much to everyone, and to the team at 1st Security!! I can say that while this can be an overwhelming process, you have all taken such good care of us, and been so responsive, informative, and supportive, and that has made all the difference for us. It was wonderful working with you all, and I will not hesitate to tell anyone looking for a mortgage to contact you guys! And of course Brooke has my highest recommendation as well! :) Thank you all again. We are so, so excited, and grateful that this went so smoothly with your support.

- Rachel C.

Thanks for the update everyone....if only ALL transactions could run this smoothly.

 

great team on this...thanks!!

 

- Peter Henry

Randee:

Our thanks to you, Kara, Lisa and the team at 1st Security Bank!! You are always wonderful to work with; professional, courteous and helpful.

 

 

- Shelly & Pat

Lisa, I have been and continue to be SO VERY impressed with your professionalism and your sense of urgency. It’s such a wonderful feeling being your client, and I feel this family is being well taken care of by you and your team! If possible…PLEASE send this message onto your senior management, you deserve it AND earn it every day from this family and likely many others!

 

 

- Jack Alberson

Thank you all! You all made this process quick and easy.

- Kasea H.

Hi Kara and Lisa,

 

We wanted to let you know that both our real estate agent and the escrow officer raved about you. They were completely impressed with how responsive you are and how on top of everything you are with every step of the process. We certainly feel the same, but given that they have much more experience with these transactions, I imagine their good opinion is the better reflection of your excellent work.

 

Thanks for taking great care of us. You helped us feel confident and at ease with the mortgage process even as first timers. We appreciate all of your work.

 

Best,

 

Peggy and Patrick

 

- Peggy & Patrick

Thanks, Kara! It was, again, smooth and easy working with you and Lisa and the 1st Security team.

 

Rob

 

- Rob R

Sounds perfect, Kara, thanks so much! And so it doesn't go unsaid, this has been by far the most pleasant, easy, enjoyable (even) bank transaction I've ever had, mainly due to the both of you, so thank you for all of your time, expertise, and caring!

 

 

Daniel

- Daniel R

Thank you for the bday wishes, Lisa!

 

Working with you was a great experience!

Thank you for all your help with my loan!

 

Warm regards,

 

Jarrett J

 

- Jarrett J, Borrower

Thanks Kara!

 

You and Lisa have been so helpful in guiding us through this process. Thank you for all you have done. We are really excited to officially be homeowners!

 

Anna

 

- Anna D, (Borrower)

Thanks for all your hard work on this, everybody. You've made us very happy people!

- Rachel & Jackie

Everyone thank you so much for such an amazing experience!

- Scott & Tom

Thank you Everyone for such a seamless transaction! It’s such a pleasure working with pros.

Cheers!

Scott

- Scott M, Borrower

You guys made the whole process painless. I definitely appreciate it.

- Ryan R

Hi Kara,

Yes, it was a superb experience working with you and Lisa as well as being educational for me. Thanks for being so attentive.

Cheers,

Maxwell Ma M.D.

Clinical Neurophysiology Fellow

University of California San Diego

- Maxwell Ma

Awesome!! Thank you guys for all the help. It has been a great experience working with everyone!

Best,

Kieran

- Kieran

Thank you guys so much for helping me with this house purchase. It was a big step for me and you guys made it very easy.

I will be in touch if I have any questions.

- Jen

Of course!!!!! We all deserve a pool party after this one! You guys are amazing

- Kim M

I want to thank each of you for everything you've done to help make this happen.

You are an amazing team!

I've been through a very difficult and stressful spell these past few months in my personal life.

You took so much additional pressure that could have occurred off my shoulders.

I will refer anyone who is looking to you all.

Group hug.

Donna

- Donna M

Nice work ladies! Congrats on yet another fabulous job on your part :)

- Stephanie H, Realtor

Hi Lisa – hope you’re doing well. Hey, I just wanted to take a quick minute to thank you so much for your introduction to Doris. She is absolutely amazing to work with and without her knowledge, experience, diligence, resources and commitment, we wouldn’t be in the position that we are today. Thank you! Thank you also for helping us complete the puzzle by working with the buyer that is interested in our condo. Doris has reported to us nothing but good things as you get further into the process with the buyer. We are very grateful for what both you and Doris are doing to help us transition our family into a larger, better home; thank you.

Jeff

- Jeff O

Thank you ALL so much for completing this refinance so quickly.

We appreciate your efforts on our behalf!

I feel so accomplished that we refinanced 2 loans, and I didn't even do hardly any work at all!

- Lina & Richard J

Thank you all. I know it might have been challenging at times as we did this all by email and have never met. Simultaneously selling my condo made it a little confusing on my end at times, but you were all very easy to work with on the refi.

- Christy K

Thank you! What a marvelous team I had, best ever!!

- John

Kara & Gang,

I just wanna tell y’all how nice your updates are…informative and friendly and thorough yet easy to quickly read. Not to mention the fun graphics. Thanks for y’all’s great service!

- Julie

What I thought would be a nightmare turned out to be a very easy process. You guys are the best in the business. No question about it.

- Johnine

We just want to thank you for all your hard work on our refi. You all went above and beyond as you could have easily just said "Sorry! You were out of the country and we can't help you." but you pushed it until you had an answer and we thank you for your commitment, customer service and professionalism. We are excited to have our mortgages combined and to have our property tax tied in with it. How to simplify our lives. A huge relief.

- Susan

THANK YOU!! You are awesome and always on top of things. You have been a bright spot in this whole process!!

- Kristie

Kara, thank you very specifically, so much. You were such a calming influence and so attentive. You are in a passion-charged business and you were simply amazing. I will let Lisa know how much I enjoyed working with you. Thanks for everything, including letting me vent :)

- Mark

I just did a happy dance! Thank you for everything, especially the stellar communication. It has been wonderful. :)

- Elise

Hi Everyone,

I wanted to thank you all so much for your help during our home purchasing process. I am grateful for all you have done. Buying a home the same week our baby was born could have been a lot more stressful than it was but thanks to you all, you took care of the majority of the work and we just had to show up and sign.

Thanks again.

- Jim, Stephanie and Landon

I just wanted to take a second and say THANK YOU on behalf of Cheryl and I. We had our first night in our new home last night; it still doesn't feel real! Two months ago we didn't think it was possible to keep our condo and buy a new home. Thanks to all of your hard work and some creative thinking it actually happened. You all played a part in changing our lives for the better! We couldn't have asked for a better team to work with!

Hope you all enjoyed the long weekend!

 

- Gerene and Cheryl

Lisa and her fine team at 1st Security Bank ably handled our mortgage refinancing... at that saved us a lot of interest! They are prompt, professional and capable. And they go out of their way to be borrower friendly helping us at each step of the process. While we don't expect rates low enough to ever refinance again we don't hesitate to recommend Lisa & her team.

- K. Davis

Customer Referral Testimonials

I want to express my gratitude in taking care of my friend and co-worker Mike Sharp. They are absolutely impressed and thrilled with the outcome of their mortgage refinance. Mike knows that it would not have been possible without your assistance. All he could do was tell me how happy he was with the referral and working with you and Kara. You have a new champion in your court.

I don't normally assist people at work because if anything could or would go wrong it would ultimately backfire on me. Mike & Jamie are good people and I trusted your expertise and business savvy. Thank you again for taking such excellent care of them.

 

- Todd and Lynn